, ! " " ! , - , , , "" , . , ! , " " . " " : ISO 9001-2015 , - KPI 1,3,6 12 : 2 18 , ; " ISO 9001 2015" 10. 10 . "" KPI , , HR 1000 / , 1000 : , . 1, 3, 6 12 , . , - outperformer , - outperformer 0 0 0 0 940 ? 12345 E-mail , ?